Return & Refund Policy

Refund Policy

At Civorae, we want you to love every purchase. If something isn’t right, our team is here to help make it right.

30 Day Money Back Guarantee

We stand behind every product we sell. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.

To request a refund, contact our support team through the form on our Contact Us page or email us at support@civorae.com. To help us process your request faster, please include your order number, or the name and email address used to place the order. Our team will reply with next steps, including any return instructions if a return is required.

Once your request is approved, your refund will be issued to your original payment method within 7 business days. Please note that shipping fees, if applicable, are not refundable.

Cancellation Policy

Changes or cancellations must be requested within 24 hours of placing your order. After that, your order may already be processing and we may not be able to change or cancel it. If your order is cancelled within 24 hours, your refund will be processed within 7 business days.

Damaged Items

We take great care in packing every order. An item is considered damaged if it arrives with a defect or is physically broken. Cosmetic damage to the packaging, such as dents or scratches on the box, is not considered damage if the product itself is in good condition.

If your item arrives damaged, please email support@civorae.com within 72 hours of delivery with a clear photo of the damage. We will review your request and, if eligible, send a replacement at no cost to you.

We do not refund, replace or accept returns for items damaged through normal use, wear and tear, or misuse.

Questions

If you have any questions about this policy, reach out to us at support@civorae.com and we’ll be happy to help.