Return & Refund Policy

Refund Policy

At Glow, we’re committed to helping you feel lighter, more comfortable, and confident after eating. We stand behind our product and recommend using it consistently for at least 14 days to give your body enough time to experience the best results.

If you are not fully satisfied after 14 days and within our 30-Day Money Back Guarantee, you can request a refund. Simply reach out to us at support@civorae.com and our team will be happy to assist you.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, your order may already be in processing, and we may not be able to accommodate your request. If you do cancel your order within 24 hours, your refund will be processed within 7 business days.

30-Day Money Back Guarantee

At Glow, we are confident in the effectiveness of our products. We encourage you to try them for at least 14 days to allow enough time to experience the full benefits. If you are still not satisfied, you may return your items any time after 14 days and within the 60-day money back guarantee period.

Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at support@civorae.com. To expedite your return, please provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it arrives with a defect or is physically broken. Please note that cosmetic damage to packaging (such as dents or scratches on boxes) with the product still in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing support@civorae.com with a clear photo of the damage. We will review your case and determine if you are eligible for a replacement at no cost to you.

Please note: We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.